We value our customers’ shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below. This policy does not affect your statutory rights under applicable law.
- Return Period
Return requests may be submitted within 30 days of delivery. Requests made after this period may not be accepted, unless otherwise required by applicable law.
- Return Conditions
Returned items must be unused, unwashed, and free of obvious signs of wear; please ensure that tags, original packaging, and accessories remain intact. Items with stains, odors, damage caused by the customer, or obvious signs of use may not be eligible for return.
- Return Address
Return Address: 1477 HIGHWAY 16 W, NEWNAN, GA 30263
Please contact us to confirm your return request and the final return address before shipping the items back; do not ship items without prior confirmation.
- Return Shipping Costs
We will cover reasonable return shipping costs if the return is due to product quality issues, a significant discrepancy between the item and the order, or errors on our part.
For returns due to personal reasons—such as incorrect size selection or a change of mind—the customer is generally responsible for the return shipping costs.
- Refund Processing
Upon receiving the returned items, we will inspect their condition. Once eligibility is confirmed, the refund will be issued via the original payment method.
- Refund Timeline
Once the refund is processed, funds typically return to the original payment channel within approximately 3 business days. The actual time it takes for funds to appear in your account may depend on the processing speed of your bank, credit card issuer, or payment service provider.
- Product Issues
If you receive an item that is significantly damaged, has quality issues, or differs significantly from your order, please contact us promptly and provide your order number and photos of the item. After verification, we will offer a refund, return, or other appropriate solution based on the specific circumstances.
- Important Note
Please be sure to contact us to confirm the return process and address before shipping. Shipping items directly to a non-designated address without prior confirmation may delay or affect the processing of your return and refund.
In the event of a conflict between this policy and applicable consumer protection laws, the mandatory provisions of the applicable laws shall prevail.
